An infestation of bedbugs or other similar pests can be damaging to your facility's reputation and can represent a liability risk. Bedbugs, spiders, biting ants and other pests can be carried in on guests' clothes and possessions-virtually no hotel is immune, and high-traffic facilities are at an elevated risk of infestation. Although most pests found in hotels, including bedbugs, are not known to spread disease, they can be a nuisance to guests. It is important to plan and prepare your staff for an infestation so you are able to respond quickly.
Staff should conduct regular inspections in order to discover infestations before a guest does. Instruct staff to inspect all rooms upon vacancy, looking for living or dead bugs, small bloodstains from crushed insects and dark spots from droppings. These identifiers can be anywhere, from floor boards to walls or linens.
Responding to Complaints
It is crucial to have a plan in place to address patron complaints about bedbugs. Your procedure should effectively educate the guest about bedbugs and take action to confine and eliminate the infestation. Use these steps to instruct housekeepings on how to react upon receiving the complaint:
Offer the guest a new room.
Provide information about bedbugs to the guest, emphasizing that they are not known to spread disease.
Launder the guest's clothes and lauder bedding in the hottest water and dry on the hottest setting that is safe for the materials.
Use stiff brush to dislodge bedbugs and eggs.
Use a HEPA vacuum on the mattress, bed frame, furniture, floor and carpet, and discard the vacuum bag in a sealed plastic bag.
Bag mattresses and box springs for at least one year. Never donate an infested mattress.
Conduct a thorough inspection and treatment of the room with a licensed pest control professional. Do not use the room until the professional certifies that it is free of pests
Cleaning, disinfecting and eliminating hiding places are the most effective method of ridding your facility of bedbugs and other pests. Many can live for several months without food and water, so it may be advisable to use a pesticide. To protect your guests' health, work with your exterminator on the following:
Choose the least toxic pesticide available that we will be effective. Stronger-than-necessary chemicals could harm your guests and staff.
Follow all manufacturer instructions for pesticide use.
Advise hotel staff to stay away from treated areas until the recommended time period elapsed.
Treat furniture and mattresses with pesticide only if necessary with small amounts on the seams.
For liability purposes, it is important to document your pest mitigation process and swiftly resolve all identified infestations. However, if a guest does discover an infestation and you fear litigation, weigh the cost of settlement against lost business carefully. An infestation can be extremely detrimental to your reputation.