How to File a Business Interruption Claim


Does my Insurance Cover Riots and Looting? Roseland Insurance

Continuity is critical in business, and there are few things more important than continuous revenue and cash flow. In fact, just one brief business interruption can be incredibly costly for an organization, often leading to serious reputational damages or financial harm. Does your insurance cover riots, vandalism, and looting? What about unexpected closures due to COVID-19?


That’s where business interruption insurance can help. In the event of a disruption, business interruption insurance provides coverage for income your business would have earned during a closure period if it had been operating normally. It may also reimburse organizations for expenses they were unable to pay for as a result of a covered peril.


Business interruption insurance provides protection against a variety of common interruptions, including natural disasters, equipment damage and vandalism. However, these policies are complex, and it can be difficult for policyholders to understand what triggers coverage and how the claims process works. This Coverage Insights highlights considerations related to business interruption claims, helping you gain a better understanding of your coverage and how to respond to a loss.


Coverage Requirements and Considerations

While business interruption insurance can provide much-needed financial protection following a disruption, there are a number of requirements that must be satisfied before a policy kicks in.


In general, this form of coverage will pay for the actual loss of income your business sustains due to a necessary suspension of your operations during the period of restoration. What’s more, the suspension of operations typically must be caused by a direct physical loss, damage or destruction to insured property. Finally, the loss or damage must be caused by or result from a covered cause of loss. Let’s examine these considerations in more detail:


  • Physical loss or damage caused by a covered peril—In order for business interruption policies to provide coverage, there must be an actual physical loss or damage to the insured property caused by a covered peril. Coverage will not be afforded in cases where the loss was caused by a peril excluded by the policy. What’s more, the physical loss or damage to the property typically needs to occur at the location described in the policy.

  • Business income—Business interruption policies typically cover reductions in net income that result from the business having to suspend operations due to a physical loss at their premises. Under most policies, business income is defined as the net income (net profit or loss before income taxes) that would have been earned or incurred by the insured and the continuing normal operating expenses incurred. What’s more, to be covered, the loss of business income must be the result of the necessary "suspension" of the policyholder’s operations.

  • Period of restoration—Typically, business interruption policies will cover losses to business income only during a period of restoration. A typical definition of "period of restoration" is the period of time that begins immediately after the direct physical loss and ends on the earliest date the property can be repaired, rebuilt or replaced with reasonable speed and similar quality. It may also end on the date when business resumes at a new, permanent location.

Remember, coverage will differ from policy to policy, and there may be additional considerations to keep in mind. The variances in polices underscores the importance of working with qualified insurance brokers when purchasing or renewing your business interruption coverage, as well as filing claims.


Typical Duties in the Event of a Loss

In the event of a business interruption loss, insurance companies will typically require insureds to take a number of steps. In order to avoid claim issues, it’s important for businesses to be aware of these duties and take appropriate action, which can include:

  • Notifying the police or authorities if the property damage in question may have been caused by criminal activity.

  • Providing the insurance company with a notice of a direct physical loss. This notice should include a description of the property involved. Businesses should also notify their insurance broker as soon as reasonably possible. After giving notice of a loss, insurance companies will typically require businesses to provide a description of the loss, including how, when and where it occurred.

  • Taking all reasonable steps to protect the covered property from further damage. Businesses should document all expenses they incur in their efforts to protect covered property from further damage.

  • Permit· Permitting the insurance company to inspect the damaged property and any relevant records to prove the loss. Additionally, businesses will typically be asked to provide a signed and sworn proof of loss containing information requested by the insurance company.